Privacy Policy

Last Updated: May 13, 2025

This Privacy Notice applies to personal information that DIY Blinds collects and uses about individuals who visit our website https://www.diyblinds.co.uk (each a “Digital Property” and, collectively, the “Digital Properties”), create an account with us, purchase products or services, complete a form on one of our Digital Properties, register for promotions, request a brochure or appointment, and/or join our marketing lists (collectively, the “Services”). It describes how we collect, use and protect personal information, as well as your rights with respect to that information.

About DIY Blinds

DIY Blinds is an e-commerce business specialising in made-to-measure window treatments. If you have questions or concerns about our use of your personal information, please contact us:

Collection of Information

1. Information You Provide Voluntarily
When you use our Digital Properties or Services, you may give us:

  • Identity Data: Name, title, role, email, phone number, shipping/billing address, preferences, and (if applicable) organisation details.

  • Payment Data: Payment method, amount, date of purchase, order history.

  • Communications Data: Correspondence content, subject, sender/recipient, date.

2. Information Collected Automatically
When you visit our Digital Properties, we may collect:

  • Device Data: IP address, approximate location (country/city), browser type, ISP, pages viewed, operating system, visit duration, referring URLs.

We collect this data via cookies and similar technologies. See our Cookie Notice for details.

3. Information from Third-Party Sources
We may receive identity data from business partners, event organisers or professional networks, usually limited to the information you’ve already made public.

Use of Information

We use your personal information to:

  1. Provide Digital Properties & Services: Process orders, fulfil deliveries, manage installations, secure our systems, and handle after-sales support.

  2. Generate Analytics: Understand visitor and customer behaviour to improve our offerings.

  3. Send Service-Related Communications: Confirm orders, update delivery status, respond to inquiries.

  4. Deliver Advertising & Marketing: Send surveys, news, offers, personalised shopping experiences, and relevant ads on our sites or third-party platforms.

  5. Comply with Legal Obligations: Meet requirements such as tax reporting or regulatory requests.

Disclosure of Information

We may share personal information with:

  • Group Companies: Affiliates within the DIY Blinds corporate family, all bound by this Privacy Policy.

  • Service Providers: Hosting, marketing, payment processing, IT, delivery partners, insurers, and advisers.

  • Authorities: If required to exercise or defend legal claims, protect vital interests, or comply with court or regulatory orders.

  • Business Transferees: Potential buyers of our business, who must use your data only as described here.

  • Other Third Parties: Only with your consent or where the law permits.

International Transfers

Your data may be processed in countries outside your own. We implement appropriate safeguards—such as Standard Contractual Clauses—to ensure protection in line with this Privacy Policy and applicable laws.

Cookies

We use cookies to operate and enhance our Digital Properties and Services. For full details on how we use cookies and your choices, visit our Cookie Notice.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, delete or port your personal data.

  • Restrict or object to our processing of your data.

  • Withdraw consent or opt out of marketing communications at any time (e.g., via unsubscribe links or by emailing info@diyblind.co.uk).

  • Not be subject to fully automated decisions that have legal or similarly significant effects.

To exercise these rights, contact us at info@diyblind.co.uk. You also have the right to lodge a complaint with your local data protection authority.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined or to comply with legal obligations. When no longer needed, we securely delete or anonymise your data, or isolate it in backup archives until deletion is possible.

Children

Our services are not directed to children under 16. We do not knowingly collect data from anyone under 16. If you believe we have data for a child under 16, please contact us so we can delete it.

Updates

We may update this Privacy Policy to reflect changes in law or our practices. The “Last Updated” date at the top indicates when it was most recently revised.

Additional Information for EEA/UK Individuals

Data Controller: DIY Blinds
Legal Basis for Processing: We rely on consent, contract performance, legitimate interests (where not overridden by your rights), or legal obligations.
International Transfers: Any transfer outside the EEA/UK is safeguarded by adequacy decisions or appropriate contractual measures (e.g., EU Standard Contractual Clauses).

For further details on transfers or legal bases, please contact info@diyblind.co.uk.